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# Open Interpreter Fulfillment Policy for the 01 Light
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This Policy outlines how **OPEN INTERPRETER, INC. DBA Open Interpreter** ("Company," "we," or "us") fulfills orders, handles shipping, and processes returns for the **01 Light** product.
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## 1. Product Description
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The **01 Light** is a physical product sold by Open Interpreter, Inc.
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## 2. Delivery Policy
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### 2.1. Shipping Methods
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We ship the **01 Light** via standard shipping through our preferred carriers.
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### 2.2. Shipping Timeframes
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We strive to process and ship orders promptly. Estimated delivery timeframes will be provided in the near future based on your shipping address and chosen shipping method.
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### 2.3. Shipping Fees
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Shipping fees, if applicable, will be calculated and displayed during checkout based on your shipping address and chosen shipping method.
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## 3. Refund Policy
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### 3.1. Defective Product
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If you receive a defective **01 Light**, please contact our customer support team within 14 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.
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### 3.2. Incorrect Shipment
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If you receive an incorrect product, please contact our customer support team within 14 days of delivery. We will arrange for the correct product to be shipped to you and provide a prepaid shipping label for the return of the incorrect item.
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## 4. Return Policy
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### 4.1. Eligibility
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The **01 Light** may be returned within 30 days of delivery for a refund, provided that the product is unused, in its original packaging, and in resalable condition.
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### 4.2. Return Shipping
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The customer is responsible for return shipping costs, unless the return is due to our error (e.g., defective product or incorrect shipment).
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### 4.3. Refund Processing
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Upon receipt and inspection of the returned product, we will issue a refund for the purchase price, less any applicable restocking fees, to the original payment method.
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**Return Address:**
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Open Interpreter Inc.
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505 Broadway E
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PMB 323
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Seattle, WA 98102
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## 5. Cancellation Policy
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### 5.1. Order Cancellation
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You may cancel your order for the **01 Light** at no cost any time before the order has been processed and shipped. Please contact our customer support team to request a cancellation.
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### 5.2. Processed Orders
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Once an order has been processed and shipped, it can no longer be cancelled. You may request a return in accordance with our Return Policy.
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## 6. Customer Support
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For inquiries, requests, or concerns regarding your order, refund, return, or any other aspect of this Policy, please contact our customer support team via call or text to **(206) 701-9374** or via email at **help@openinterpreter.com**. We will make every effort to address your concerns promptly and provide a satisfactory resolution in accordance with this Policy and applicable laws.
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This Policy is governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles of conflicts of law.
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